Cruise ship interview - Allure of the Seas - Royal Caribbean - Captain Herman Zini
OF ALLURE OF THE
Richard H. Wagner
Captain Herman Zini approaches his assignment as master of Royal
Caribbean's Allure of the Seas with undisguised enthusiasm. "This is
not a job for somebody who does not feel passionate about it. If you
don't feel it, you won't transmit it and your crew does not pick it up. It
is very difficult to lead without that. You really have to walk the talk.
The day that I do not feel that, I will move on to something else "
A Source of Pride
Passion is evident when Captain Zini speaks about Allure and her
sister ship Oasis of the Seas. "These sister ships are very unique ships
and I think they will remain unique for years to come. There is nothing
else on the market or in design that would rival these two ships. They
are two of a kind and I think for years they will really set the standard
for the cruise industry."
The two ships are the largest passenger ships ever built. However,
"being the biggest for [the sake of] being the biggest is not what
counts. Wanting to offer so many things to the guests and putting them
together so that you become the biggest is definitely what we are all
about. I don't think we could have all these offerings on a smaller ship.
You could have some of the concepts but not all of them. Size matters
in that it allowed us to do everything that we wanted to do. That is the
reason why we have the size. It is as simple as that."
In addition to being proud of his ship for what she offers to
passengers, Zini is very pleased with the ship from a nautical point of
view. Having been with Royal Caribbean for 20 years and before that
an officer in the Argentinean Navy, Captain Zini has sailed on and
commanded many different ships. Still, he is impressed with Allure's
"The ship handles incredibly well. It is very maneuverable." This is
largely due to the ship's azipod propulsion system. Suspended below
the hull are three independently controlled pods each housing a large
electric motor that turns a propeller mounted on the front of the pod.
"When you replace the convention propeller shafts and rudder with
azipods, you can turn each propeller 360 degrees and that gives you
tremendous power in the back of the ship to move the back of the ship
in any direction. At the front of the ship we have four side thrusters.
[The ship] can handle up to 40 knots of wind on the side. That really is
very important to us. Our older ships with the conventional propellers
can handle 27 knots of wind on the side and [above that] you need
[assistance from] tug boats. Of course, this ship being bigger means
that our margins have decreased quite a bit. . But we have the power to
be more precise."
"The size makes the ship extremely stable. The ship does not roll
much. The wider the ship of equal length, the stability increases
proportionally So this ship being much wider makes it more stable than
other ships. We have just been doing 21 knots and I remember in other
ships when you do some turns at that speed, you have to be careful. If
you turned at more than 3 or 4 degrees rate of turn, you would feel 1
degree roll. Here you can turn 10 degrees rate of turn and you hardly
feel it. So the ship is extremely stable that way and that has to do with
the size. That does not mean that the ship does not move at all. It is a
ship after all and not completely immune to the elements."
The ship has also been designed to be more energy efficient than even
relatively recent cruise ships. "With all the new technologies that we
have - - the air conditioning, the hull design, the hull paint, the LED
lights and lighting - - we have a ship that uses a tremendous amount of
fuel less than the previous ships in terms of fuel per passenger. We
can complete a 7 day cruise with about 1,200 tons of fuel. For a
Freedom-class ship, it could be 1,000 tons. But we are carrying a lot
more people so that makes a big difference [in the fuel per passenger]."
Creating A Sense of Pride
Allure is the second ship in the Oasis class. When Oasis of the Seas
entered service in late 2009, she received worldwide publicity. Unless
Allure had her own strong identity from the start, there was a danger
that she would be dismissed as just more of the same. Thus, part of
Captain Zini's task was to ensure that Allure was not overshadowed by
her older sister but rather emerged from the shipyard vital and
"To me this is not just another one, it is my opportunity now. I
participated [in the launch of] the Oasis with Captain Bill [Wright] I
was helping him out in the background but he was clearly the captain in
charge. That gave me the opportunity to familiarize myself [with this
class of ship]. Already my mind was thinking: 'Allure - - what can we
do different, what can we learn from this experience, what can we do
"I think as a company, we have done a very good job - - probably the
best that I have seen on all the start-ups - - to differentiate the second in
the class. We have a lot to talk about. We have a lot to talk about with
our new dining venues, with Starbucks and with Guess Accessories.
We have a lot to talk about with Britto. We have a lot to talk about
with all the new technologies onboard. We have introduced the
Dreamworks experience - - the entertainment, it is mind blowing. So I
think we have enough new things to get everyone excited. I think it has
been very successful."
Still, new passenger offerings and innovative facilities by themselves
would not be enough to make Allure a success - - there was the human
factor as well. "We have worked very hard with the crew to make them
very proud of the ship."
"It starts in the recruitment process. We have selected the crew from
a list of volunteers. I was quite adamant that I did not want to have
anybody here that had been sent to the Allure. Everybody here had to
have raised their hands and said 'I want to be there and I want to be part
of the team.' That put the people in the right mind to come."
"To let them know about all the good things on the ship, we started
communicating with the crew even before they arrived onboard. We
sent them books about the ship, on what is new. We have a web page
for Allure of the Seas where the crew members can log in and see
messages from us and pictures of how the ship [was progressing in the
shipyard]. From the time they raised their hands to be selected there
was an element of excitement to come and join the team and that was
very important for us to build on that energy."
Meanwhile, the ship's managers were assembling at the shipyard in
Finland where Allure was under construction. "We had a lot of social
events in Finland. We had for instance our Wednesdays chicken wings
nights. As the team was growing, we started with 10, next time there
was 30 and before we knew it there were 60 or 70 going. By having
that first management team together when the crew arrived it was easier
to put them all together. I think a part of what we do is to make sure we
work hard but also we have time to enjoy and celebrate each other."
"We have been very careful with the management to make sure that
the communications between the crew and the management are always
very professional They are very welcoming but it is still business.
Business is business and we have to get the job done but do it with a
sense of pride and passion and humor. I think humor is quite important
- - to laugh a little at what you do and not take yourself too serious.
There are times when you have to be serious but for most of it we
prefer to keep it a relaxed atmosphere. That seems to put everyone at
ease and make everybody more relaxed and that leads to less mistakes
and everyone is a bit more motivated. That to me is important.”
"The crew is proud of the ship, that is my sense, and we have
managed to build on that energy."
A Friendly Rivalry
One tool the Captain Zini has used to build pride and generate interest
in the new ship has been a tongue-in-cheek rivalry between Allure and
her older sister centering on which ship is the largest passenger ship in
the world. As any Allure crew member will tell you, the answer is
Allure and as proof Captain Zini points to the measurement certificates
that were issued by the shipyard where both ships were built.
"This is a thing the yard does for every ship and they do it with laser
measurements. We have certificates for both ships and [Allure is] 50
millimeters longer. The width is the same the height is the same - - I
think there is one millimeter difference in the height - -but the
measurement with the most difference was the 50 millimeters on the
"Probably we have made those five centimeters much bigger than
what it is. But people love to talk about it. Of course, we like to tease
the Oasis about it. I think it has helped to make a little bit of a healthy
rivalry between the two."
"Five centimeters in 362 meters is not a percentage that is huge and it
is part of the tolerance of building a ship this size. Building blocks and
putting blocks together, you could easily have a few differences here
and there. It could be the welding of the blocks was like one millimeter
different each time for whatever reason. The measurement instruments
have a margin of error and part of [the difference] could be the
tolerance for error in the measurement instruments. But on the
certificates, we are 50 millimeters longer than the Oasis."
"The ships will never be measured again. It is something that is
irrelevant for purposes of operation. It does not add any value to re-
measure. This means that for the history of the ships we will be left
with these certificates from the yard where you have a difference
between the two ships."
Another difference is that Allure is lighter than Oasis. "One of the
things the yard learned was that they could build the same ship with the
same strength using less material so they saved about 200 tons of
weight on the Allure. It is not much in terms of the whole ship, it is a
very small percentage. It sounds like a lot but the numbers are huge.
But that actually makes the Oasis heavier than us."
This difference tends to cause confusion because the gross tonnage of
the two ships is listed as the same. Seemingly, if Allure is 200 tons
lighter, she should not have the same tonnage.
"The [gross] tonnage of the ship is not weight, it is volume
measurement. When we talk about the tonnage of a ship we are talking
about the volume of the ship inside. The tonnage of this ship is exactly
the same, 225,282 tons, as Oasis. The weight, which is called
displacement, is about 200 tons lighter at about 130,000 tons."
While the differences in length and weight are not apparent to the
naked eye, ship enthusiasts will be interested to know that one can tell
the two ships apart just by looking. "We learned through experience on
Oasis' transatlantic crossing that the forward part of the ship was not
fully protected from what we call sea spray. When a wave hits the flare
of the bow, the wave splashes, that splash shoots up and it has quite a
bit of force. So to protect the lifeboats on the bow, the Oasis had to put
up a big wave break - - a piece of steel that actually protects the bow
from these waves. Here, instead of doing that we managed to shift the
forward lifeboats further back. So our first boat is Oasis' second
boat." Thus, one can tell one ship from the other by looking at the
arrangement of the lifeboats.
* * *
Having successfully launched two such impressive ships as Oasis and
Allure, many people are wondering what Royal Caribbean will do next.
However, the line has no more new ships on order and even if it placed
an order today, Captain Zini estimates that it would be a minimum of
two years before another ship could enter service. Still, Captain Zini is
sure that the future will not be dull “I love working for Royal
Caribbean because it is not a company that bores you. We are always
reinventing ourselves, always trying to do the next, next, next. That
constant pushing the line and pushing your capabilities is exciting. I do
not see myself living any other way.”.